MD® Help Center
MD® Customer Support & Help Center
We are here to ensure your experience with MD is seamless. Find quick answers to your questions regarding ordering, delivery, and returns below.
1. Contact Us
Have a specific question? Our expert Customer Care team is ready to assist you.
Email: Customercare@md-factor.com
Phone:1-650-340-8688
Hours: Monday – Friday, 9:00 AM – 5:00 PM PST (Excluding major holidays)
2. Shipping & Delivery Information
Shipping and delivery are the charges for processing, selecting, packaging, transporting, and handling your internet order.
Shipping Processing & Timing
Processing Time: Orders placed before 12:00 noon (PST) on weekdays are typically processed and shipped the same day. Orders placed late Friday, Saturday, or Sunday will be processed on Monday.
Delivery Days: Deliveries occur only on weekdays (Monday-Friday).
Detailed Policy: For complete information on liability, risk of loss, and our optional Route Shipping Protection, please see our [Full Shipping Policy](URL to your /policies/shipping-policy page)**.
Shipping Rates and Estimated Delivery (Within the Contiguous US)
The table below provides a quick reference for shipping options. The estimated delivery time is after processing.
| Merchandise total * |
STANDARD 5—7 day shipping ** |
PRIORITY 2—3 day shipping ** |
OVERNIGHT Next business day ** |
|---|---|---|---|
| Up to $200 | $16 | $26 | $33 |
| $200.01—500.00 | $21 | $31 | $38 |
| $500.01—1000.00 | $29 | $39 | $46 |
| Over $1000.00 | $34 | $44 | $51 |
*before tax and additional charges
**after processing if ordered by 12:00 noon PST
Surcharges for Non-Contiguous US
Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam will incur an additional $5.00 surcharge for Standard Shipping & Delivery. Orders typically arrive in 7 to 9 business days when placed before 12:00 noon (PST).
3. Returns and Guarantee
We want you to love your purchase. For detailed terms and conditions, please refer to our policies below.
Satisfaction Guarantee: Our MD® Satisfaction Guarantee allows you to request a refund within 60 days of the original purchase date.
Returns: We accept returns of unused, factory-sealed product within 60 days of shipment. All sales are final on used or opened products.
Full Policy: For required return documentation, return shipping addresses, and full guarantee details, please visit our **[Terms and Conditions Page](URL to your /legal/terms-conditions page).
